How Our Laundry Pickup & Delivery Works
Free pickup. Fast turnaround. Done your way. Schedule in seconds and get your laundry back clean and neatly folded the next day.
Schedule a pickup in under 30 seconds
Enter the code in the promo box at checkout.
What is Laundry Pickup and Delivery?
We pick up your laundry from your home, clean it at our local store, and deliver it back to you the next day. No need to visit the laundromat. No waiting. No hassle.
Schedule Online, App, or Phone
Book in seconds online at neatly.online/order-online, through our iOS or Android app, or by calling us directly at 718-667-6667.
We Come to Your Door
Our driver picks up your laundry from your home. Leave it outside or hand it over, whatever works for you.
Delivered Back Clean
Your laundry comes back clean, folded, and organized the next day. Delivered right back to your door.
Send Anything. We Handle It All.
Wash and fold items can all go in one bag with no sorting needed. Any bag works, even a garbage bag. Dry cleaning items should always go in a separate bag. We also provide free laundry bags if you need one.
Wash & Fold
Everyday clothes, shirts, pants, socks, underwear. Everything goes in one bag, no sorting needed.
Dry Cleaning
Suits, dresses, delicate fabrics and formal wear. Always place dry cleaning in a separate bag from your wash and fold.
Comforters & Bulky Items
Comforters, blankets, pillows, and mats washed in large machines.
Shoes & Mats
Shoes and floor mats cleaned and returned fresh.
Dry cleaning must always go in a separate bag.
How It Works
Five simple steps from your door to clean clothes and back.
Schedule Your Pickup
Choose your pickup time online, on the app, or by phone. Takes under 30 seconds. Pick a 3-hour window that works for you.
We Come to Your Door
Our driver arrives within your selected time window. Hand off the bag or leave it at your door. No need to be home.
We Weigh and Send You the Price
Your laundry is taken to our local store. We weigh it and send you the exact price before we start cleaning.
We Clean Based on Your Preferences
We follow your instructions: wash and fold or dry cleaning, your detergent choice, drying preference, and how you like things folded.
Delivered Back to Your Door
Next day delivery, under 24 hours. Your driver texts you before arrival so you know exactly when to expect it.
Same Day Laundry Pickup Windows
Pickup windows: 11 AM to 2 PM, 3 PM to 6 PM and 6 PM to 9 PM, every day. Choose any open window when you book for same-day pickup, delivered back the next day. The exact windows open for your address show when you book online or in the app.
Simple and Transparent Pricing
No hidden fees. No surprises. You always know the price before we start. $1.89/lb with free pickup and delivery, or drop off in store from $1.49/lb.
- Wash, dry & fold by professionals
- Whites & colors always separated
- Premium scented detergent included
- Wash, dry & fold by professionals
- Whites & colors always separated
- Hypoallergenic detergent & softener
- Gentle wash for delicate items
- Hung to dry naturally, no heat used
- Scented or unscented detergent
Easy Payment Options
Pay however is easiest for you. Flexible and simple.
Stay Updated Every Step of the Way
You receive notifications at every stage so you always know where your laundry is.
Driver confirms your bag is on board.
You get the exact price before we wash.
Washed and folded at our local store.
Driver texts you before arriving.
Track your driver in real time on the Neatly app
Laundry Done Your Way
Choose the wash type that fits your clothes and your needs. We follow your instructions every time.
Standard Care
- Whites and colors washed separately
- Premium scented detergent included
- Bleach on whites available on request
Fragrance-Free
- Hypoallergenic, fragrance-free detergent
- Gentle on sensitive skin and babies
- Same wash, dry and fold care
Air Dry
- Gentle cycle for delicates and activewear
- Hung to dry, no dryer heat
- Scented or unscented detergent
Why Customers Trust Our Pickup & Delivery
Real Local Laundromats
Your laundry is cleaned in our own stores in Brooklyn and Staten Island. Not a middleman service.
View Our Locations →Fast Next-Day Delivery
Same day pickup and next day delivery. Your laundry is back before you know it.
Free Pickup & Delivery
Pickup and delivery is included in the price. No extra fees added at checkout.
No Hidden Pricing
We send you the exact price before we start. You approve it before we wash anything.
View Pricing →Flexible Scheduling
Book any time online, on the app, or by phone. Three pickup windows available daily.
Consistent Quality
540+ Google reviews across three stores. We show up the same way every single time.
Laundry Pickup and Delivery in Brooklyn and Staten Island
We serve customers across both boroughs with reliable and fast laundry pickup and delivery service.
Brooklyn Laundry Pickup & Delivery
Serving all Brooklyn neighborhoods. Free same day pickup and next day delivery from our Lincoln Rd location. Zip codes, neighborhoods and local reviews are on our Laundry Pickup & Delivery in Brooklyn page.
View Brooklyn Areas →Staten Island Laundry Pickup & Delivery
Serving all Staten Island neighborhoods. Free same day pickup and next day delivery from our Hylan Blvd location. Zip codes, neighborhoods and local reviews are on our Laundry Pickup & Delivery in Staten Island page.
View Staten Island Areas →Frequently Asked Questions
Is laundry pickup and delivery really free?
Yes, pickup and delivery is completely free with every order. There are no delivery fees, no hidden charges, and no minimum per trip beyond the $30 order minimum.
How do I schedule a laundry pickup?
You can book online at neatly.online/order-online, download the Neatly app on iOS or Android, or call us at 718-667-6667. Scheduling takes under 30 seconds.
What areas do you serve for pickup and delivery?
We serve all Brooklyn and Staten Island neighborhoods. This includes every zip code in both boroughs, from Williamsburg and Park Slope in Brooklyn to New Dorp and Great Kills in Staten Island.
When will my laundry be delivered back?
We offer same-day pickup with next-day delivery. Pickup windows: 11 AM to 2 PM, 3 PM to 6 PM and 6 PM to 9 PM, every day. Choose any open window when you book for same-day pickup, delivered back the next day.
Do I need to be home for pickup or delivery?
No, you don't need to be home. Just leave your laundry bag in a secure, designated spot outside your door and we'll handle the rest. We'll notify you when pickup and delivery occur.
What if I'm not satisfied with my order?
We offer a 100% satisfaction guarantee. If you're not happy with the result, we will redo your order completely free of charge.
What can I send for laundry pickup?
You can send anything: regular clothes, dry cleaning, comforters, blankets, pillows, mats, and shoes. Any bag works, even a garbage bag.
Do I know the price before you start washing?
Yes. We weigh your laundry and send you the exact price before we start cleaning. No surprises ever.
